This policy applies to paid qa.cafe memberships purchased through Dodo Payments. The pricing page shows current checkout availability.
1. Scope
This policy describes the current purchase status and the minimum terms for qa.cafe Plus and Pro digital memberships.
2. Current testing access
Publicly released courses remain available through the Free plan, without a course purchase.
3. Payment provider
qa.cafe uses Dodo Payments as the Merchant of Record for paid memberships.
For paid purchases, Dodo Payments is the legal seller for paid digital memberships. The checkout will show the applicable buyer, refund, cancellation, and withdrawal terms before purchase.
4. Mandatory consumer rights
This policy does not remove a right or remedy provided by applicable law. Mandatory consumer rights take priority over inconsistent policy terms.
Consumers in some countries have a statutory withdrawal period. For some digital content, that right can end after access begins if the consumer gave the required express consent and acknowledged the loss of the right.
5. Faulty, unavailable, or misdescribed access
Contact qa.cafe if a paid benefit is not delivered, materially differs from its description, or cannot be used because of a qa.cafe technical fault. qa.cafe will investigate access and product issues.
A replacement, correction, or refund will be provided when the published purchase terms or applicable law requires it.
6. Requesting a refund
Request a refund using the support details on your Dodo Payments receipt or email contact@qa.cafe with your purchase reference.
Email contact@qa.cafe for product support. Do not send a complete card number or security code.
7. Effect and timing of an approved refund
An approved refund is normally returned through the original payment method. Provider and bank processing times can delay when the refund appears.
A completed full refund of the current paid period ends its paid benefits. Partial refunds retain access. Public courses, progress, and issued certificates remain available.
8. Chargebacks and unauthorized transactions
Contact qa.cafe and Dodo Payments promptly about a duplicate or unauthorized transaction. A chargeback or payment reversal can temporarily suspend paid plan benefits while it is investigated.
This does not limit a lawful right to dispute a transaction with a bank or payment provider.
9. Cancellation and renewal
Cancel renewal from Plans and billing in your account. Cancellation stops future charges and does not automatically refund the current billing period.
Paid plan benefits can continue through the current billing period unless a refund, reversal, fraud decision, or applicable law requires a different result.
10. Contact
Email contact@qa.cafe or use the contact page.